General terms and conditions Nehô4You loyalty program

1. PROGRAM CHARACTERISTICS

The NEHO4You loyalty program (the “Program”) offered by SAS NEHO France, a simplified joint-stock company registered with the Registry of Commerce and Companies of Nice, under number 802 768 630, with its registered office at 266 Avenue de la Californie 06200 Nice – France (“NEHO4YOU”), aims to provide its Members with the benefits described below during their stays at hotels in the NEHO group participating in the Program. The Program is governed by these general membership terms and conditions (the “Program’s CGA”). The Program’s CGA can be consulted on the website www.neho4you.com. NEHO France reserves the right to modify them at any time. The modified Program’s CGA will take effect on the date of their publication on the Site and are deemed accepted without reservation by any user who browses the Site after their publication. The applicable Program’s CGA are those in force on the day of browsing the Site.

     2. HOTELS PARTICIPATING IN THE PROGRAM

The hotels participating in the Program are those operated under one of the brands of the Nehô group, listed on the internet portal www.neho4you.com.

When a hotel or brand joins the Nehô group or when a hotel becomes a participating hotel in the Program, only eligible stays made at the concerned hotel after this event can give Members the right to earn Points and other Program benefits. When a hotel leaves the Nehô group or ceases to be a participating hotel, after the reservation but before a Member’s stay, this Member :

• will not earn any Points, will not benefit from any services, and will not have any benefits at the hotel related to their Status,
• will not be able to benefit from any special offers that the concerned hotel may have participated in.

Nehô will make its best efforts to notify Members affected by such a situation within a reasonable time before the stay.

     3.MEMBERSHIP IN THE PROGRAM

3.1 Membership Conditions:

All adult individuals or those with legal capacity to contract under the law of their country of residence can join the Program. Membership in the Program is free. The membership card is virtual, dematerialized with a membership number specified at the time of booking and can be accessed from each client’s account.

The virtual Membership card is nominative and strictly personal. It cannot be sold, lent, or transferred. It does not constitute a means of payment and does not guarantee a reservation.

Each Member can only hold one Nehô4you card, which can only be used by the Member whose name is on the card. Possession of a valid individual email address is essential to join the Program. The same email address cannot be used by multiple Members. Membership in the Program implies acceptance of electronic communications related to the operation and services offered by the Program (information messages, Points statements, customer account operation, etc.). If the Member no longer wishes to receive these communications related to the Program’s life, they must request their removal from the Program in accordance with article 9.1.

Members of the Program accept that it may be modified in whole or in part and at any time. Changes that may substantially alter the rights and obligations of Members under the Program will be subject to notification to the Members within a reasonable time before their application, through display on the Neho4you.com website and/or by electronic communication.

Members retain the option to terminate their membership in accordance with article 9.1. Any participation in the Program after the effective date of the modifications manifestly implies acceptance by the Member.

3.2. Membership Modalities :

A Client can join the Program:

• during their stay at one of the participating hotels in the Program
• by registering online on the neho4you.com website

• or by any other means made available to the Client.

The Client must provide the necessary and mandatory information requested during their membership. The new Member must accept the Program’s CGA. From the moment of acceptance, the Member can benefit from all the Program’s services: access to various features of the Neho4you.com website (checking their customer account, available credits…), recognition on all Neho4you group hotel websites and contact points when making a reservation.

3.3. Customer Account :

To join the Program, the Client must create a customer account by providing the required information in the registration form, including their login credentials (the “Credentials”).

In this regard, the Client warrants that the information they have provided in the registration form or communicated to Nehô4you is true and complete. Nehô4you shall not be liable if errors or incomplete information have been entered or communicated by the Client, and if, as a result, Nehô4you is unable to provide the Member with the Program under the conditions provided for herein.

The Client’s Credentials are strictly personal and confidential. Their storage and use are the sole responsibility of the Client. Nehô4you shall not be liable to the Client for any damage suffered as a result of the Credentials being used unlawfully, fraudulently, or abusively. It is the Client’s responsibility to immediately inform Nehô4you if an unauthorized person has used their Credentials, as well as in the event of loss or forgetfulness of their Credentials.

The use of the customer account allows the Member, among other things, to:

• Check their points statement, points balance, transaction history.
• Be recognized on the Neho4you.com portal website after identification.
• View their reservation history and, if necessary, modify their current reservations.

• Subscribe to Nehô4you newsletters.
• Access personalized offers and services.

     4. USE OF THE CARD

To benefit from its advantages, the Member must provide their card number or customer references each time they request (physically or electronically) at the time of booking. Compliance with these provisions conditions the granting of program benefits.

     5. SUSPENSION OR TERMINATION OF MEMBERSHIP

Any breach of these Program’s CGA by a Member, any failure to pay (hotel bill, invoice, or any other commitment) related to goods or services offered by hotels, Nehô4you, or their partners or within the Nehô4you program, any abusive or fraudulent use of the card or points, any falsification of information provided, and any harmful or reprehensible behavior by the Member or anyone accompanying them (including being rude, malicious, or insulting towards hotel staff, customers, customer service staff, or any other person related to the services, benefits, or other offerings provided by hotels or Nehô4you), including during an event organized within the Program, may, at the sole discretion of NEHÔ4YOU, result in the temporary suspension of the Member’s membership in the Program or the termination without notice or compensation of their membership and the subsequent deletion of the Points earned with their card, in accordance with the conditions stipulated in article 10.

This suspension or termination will take place without prejudice to any action NEHÔ4YOU may take against the Member.

     6. ADVANTAGES AND SERVICES OFFERED TO MEMBERS IN PARTICIPATING HOTELS

6.1. Benefits and program services applicable to all Members.

Benefits are related to holding the loyalty card and are only valid for the Member themselves. These benefits are only offered for eligible stays.

6.2 -15% for the Member’s Birthday

If your date of birth was provided when you joined the loyalty program, when booking a stay that includes the member’s birthday date, a discount of -15% will automatically be applied on our website as soon as you are identified, or when booking directly with the establishment.

6.3 Access to Private Sales

Starting from your membership, you will have access to private sales that are organized periodically throughout the year, across all our establishments.

6.4 -10% at the Hotel Bar

For establishments equipped with a bar, you, as a member, benefit from a 10% discount at the hotel’s bar. You can choose to transfer the bill to your room or have the discount deducted directly from the bill that you can settle at the bar.

6.5 -5% Immediate Discount

All member customers who make a direct reservation by phone, email, or directly on the website www.neho4you.com will receive a -5% discount off the public price, except for negotiated PRO or group rates.

For PRO rates, you can still enjoy all the other benefits and accumulate euros in your wallet, provided that you pay for your stay. If the invoice is paid directly by your company, your euro balance will not increase.

7. TERMS AND USE OF THE LOYALTY WALLET

7.1 Accumulation of Loyalty Euros

From the first reservation at one of the partner establishments of the Program, the Member begins to accumulate euros in their wallet according to the following calculation: €20 spent = €1 in the Member’s wallet. The accumulated amount will be validated at the time of payment of the bill, based on eligible expenses incurred during the stay.

7.2 Validity of the Loyalty Wallet

The euro wallet is valid for 365 consecutive days from the date of billing of the last stay, provided that the payment for the stay has been made. It is renewed for 365 days for each new stay, under the same conditions. If, for 365 consecutive days, the Member does not make any eligible reservations during which they would use their wallet, the total amount will be lost without notice.

7.3 Use of the Loyalty Wallet

When the Member makes an online reservation while being identified, the amount of their wallet will be displayed, and they will be offered the option to use it.

The loyalty wallet cannot be fragmented and must be used in its entirety. However, if the loyalty wallet is larger than the amount of the reserved stay, the amount used will be the amount of the stay. A new loyalty wallet will then be generated with the remaining balance.

7.4 Loyalty Wallet Limitations

It is possible that certain dates are not eligible for the loyalty wallet (for example, during event periods). This will be specified to the Member at the time of booking by graying out the area displaying the wallet to be used.

The loyalty wallet cannot be refunded at any time. Its use is limited to the reservation of hotel stays on the website www.neho4you.com.

8. MEMBER ACCOUNT RELATED QUESTIONS

8.1. Claim for Missing Points within the network of participating hotels

If the Member notices that their Points have not been correctly credited within 7 days following their Check-Out date for an Eligible Stay, they can request an adjustment of the balance within 6 months from that date. To do so, they simply need to contact our services at [email protected].

For the processing of their request, the Member must attach a copy of the paid invoice from the relevant hotel. This invoice must not include any handwritten modifications, and only the format issued by the hotel will be valid. It must be established in the name of the Member making the claim.

If the Member is wrongly denied a Points credit, the responsibility of NEHO4YOU will be limited to correctly recording the Points in their account.

9. TERMS & PROCEDURES FOR SUSPENSION OR TERMINATION

9.1 Termination at the Member’s Initiative

The Member can decide at any time to no longer be part of the Program. They simply need to log into their personal account, where they can unsubscribe from the member program.

9.2 Suspension or Termination at the Initiative of NEHO4YOU

Any contrary use of the card to these Program’s CGA may, at NEHO4YOU’s discretion:

• result in the temporary suspension of the Member’s membership for a freely defined period by NEHO4YOU, which shall not exceed three (3) months (the “Suspension Period”);
• result in the termination of membership, the immediate cancellation of the card, its benefits, the closure of the account, and the deletion of all accumulated Points, without any compensation being claimed by the Member for any reason.

9.3 Effects of Suspension

During the Suspension Period, and no later than at its expiration, NEHO4YOU decides:

• to lift the suspension measure, in which case the Member can once again enjoy the benefits and services offered to Members;

or

• to pronounce the termination of membership.

In all cases of membership termination, the end of membership implies a complete withdrawal from the Program and the permanent end of any relationship between NEHO4YOU and the Member under the Program. This withdrawal also results in the deletion of all accumulated Points as of the date of termination.

10. PROGRAM COMMUNICATIONS

The Member can access all information related to their membership from their customer account.

In accordance with Article 3.1, it is recalled that membership in the Program implies acceptance of electronic communications related to the operation and services offered by the Program (information messages, Points statements, etc.). If the Member no longer wishes to receive these information related to the Program’s life, they must request their removal from the Program.

Any Member can also subscribe to electronic communications from the Program to be informed about offers, promotions, and benefits related to it. If a Member no longer wishes to receive these commercial communications, they can unsubscribe at any time via the unsubscribe link in these communications. This unsubscription has no consequences on their membership.

11. MANAGEMENT OF PERSONAL DATA 

The Customer is informed of the regulations regarding marketing communication, the law of June 21, 2014, for confidence in the Digital Economy, the Data Protection Act of August 6, 2004, as well as the General Data Protection Regulation (GDPR: No. 2016-679).

11.1 Collection and Use of Personal Data For Personal 

Data collected in the context of creating the loyalty member account, the data controller for Personal Data is: NEHÔ France – https://neho4you.com is represented by Patrick Boero, its legal representative. As part of the Hotel Loyalty Program, the Company collects and processes personal data of Members. These data are used to manage the Program, offer personalized benefits and services, and improve the Member’s experience.

11.2 Confidentiality of Personal Data 

The Company undertakes to take all necessary measures to ensure the confidentiality and security of the personal data of Members. The data will not be shared, sold, or rented to third parties without the explicit consent of the Member, except as provided by law.

11.3 Member’s Consent 

By joining the Program, the Member consents to the collection, processing, and use of their personal data by the Company for the purposes described in these general conditions. The Member can withdraw their consent at any time by contacting the Company.

11.4 Access and Modification of Personal Data

The Member has the right to access their personal data held by the Company and to update them if necessary. To exercise this right, the Member can log into their personal account on the Company’s website or contact customer service.

11.5 Retention of Personal Data

The personal data of the Member will be retained as long as necessary to achieve the purposes for which they were collected, in accordance with applicable law.

11.6 Security of Personal Data

The Company implements appropriate security measures to protect personal data against unauthorized access, loss, disclosure, or destruction.

11.7 Communication of Data Breaches

In the event of a personal data breach that may pose a risk to the rights and freedoms of Members, the Company undertakes to notify the competent authorities and the affected Members in accordance with applicable laws.

As the data controller for the data it collects, https://neho4you.com/ undertakes to comply with the legal provisions in force. It is responsible, in particular, for establishing the purposes of its data processing, providing its prospects and customers, from the collection of their consents, with comprehensive information on the processing of their personal data and maintaining a register of processing operations in accordance with reality.

Each time https://neho4you.com/ processes Personal Data, https://neho4you.com/ takes all reasonable measures to ensure the accuracy and relevance of the personal data with respect to the purposes for which https://neho4you.com/ processes them.

12. ACCEPTANCE OF THE PROGRAM’S GENERAL MEMBERSHIP CONDITIONS, DISPUTE RESOLUTION, AND APPLICABLE LAW 

Any membership in the Program implies the unconditional acceptance of the Program’s CGA by the Members. In case of a dispute between a Member and Nehô4you regarding disputes relating to these CGA of the Program, the Member has the possibility of using a conventional mediation procedure or any other alternative dispute resolution method, as provided by applicable law.

After contacting the Nehô4you customer service via [email protected] to attempt to resolve the dispute amicably, and in case of a negative response or the absence of a response within sixty (60) days from the submission, the Member can contact the Mediator for Tourism and Travel – BP 80303 – 75823 Paris Cedex 17. FRANCE.

The modalities for contacting the Mediator and its contact information are available on the website www.mtv.travel.

• The Mediator can be contacted within twelve (12) months after the first complaint.

• The form for submitting a complaint to this Mediator is accessible from the following link Request submission – mtv
• The Member is also informed of the existence of a European online dispute resolution platform that they can use.

The Member remains free to accept or refuse mediation, and in case of mediation, each party is free to accept or refuse the solution proposed by the mediator. All difficulties related to the interpretation or execution of these CGA of the Program will be submitted, in the absence of an amicable agreement under the conditions above, to the exclusive jurisdiction of the competent courts of Paris, even in the case of summary proceedings, warranty appeal, or multiple defendants. As an exception to the foregoing, it is specified that the Member, as a consumer, may choose to bring any dispute before the courts of their place of residence or, alternatively, before any other court territorially competent under the Code of Civil Procedure, in accordance with Article R. 631-3 of the Consumer Code.

The General Membership Conditions of the Program are governed by French law, without prejudice to any applicable mandatory provisions of the Member’s country of residence.