Sign in to your account when booking, then select ‘I become a member’ when invited to join for free. If you do not have an account yet, create one through your customer account page or during checkout.

You can also ask to join directly at the hotel.

Yes. Joining the Nehô4you loyalty programme is free.

Book on neho4you.com while signed in to your member account. If you have not joined yet, choose to join during checkout. When booking directly with the hotel, let the team know that you are a member.

No. Your membership is digital. You can find your membership details and personal information in your customer account.

Your membership has no scheduled expiry date. You can ask to leave the programme at any time, in accordance with its terms and conditions.

Sign in to your customer account to update your profile.

You can request to leave through your customer account or directly with the hotel. Ending your membership also ends your benefits and removes any accumulated rewards, in accordance with the programme’s terms and conditions.

Contact your hotel directly. The reception team can help with the programme, your booking and the benefits available during your stay.

You receive an extra 5% off the best rate offered on this website, excluding negotiated corporate (PRO) and group rates. Eligible spending also earns rewards in euros, which you can use from your second stay, on eligible dates.

You also enjoy a birthday offer, a bar discount at participating properties, members-only offers and extra touches depending on the hotel and availability. These benefits apply to direct bookings.

The programme combines savings on your bookings, a rewards wallet in euros and benefits during your stay. Your membership and account details are available online, so there is no physical card to carry.

No. Rewards are earned on eligible stays booked on neho4you.com or directly with the hotel. Bookings made through another website do not earn rewards.

The extra 5% discount applies from your first booking as a member, on the best rate offered on this website, excluding negotiated corporate (PRO) and group rates. Earned rewards are confirmed once your stay has been paid for and can be used from your second stay, on eligible dates.

Yes. The extra 5% discount does not apply to your negotiated corporate rate. Other benefits remain available under the programme’s terms and conditions.

To earn rewards, you must pay for the stay yourself. If your company pays the hotel directly, the stay does not add rewards to your wallet.

At properties with a bar, you can pay there with the discount applied to your bill, or ask for the amount to be charged to your room.

Add your date of birth to your profile and book a stay that includes your birthday. The discount applies when you book while signed in to your account, or directly with the property.

The offer applies to one stay per year and one room, under the programme’s terms and conditions.

Depending on the property and availability, you may enjoy extras such as a room upgrade, late check-out or complimentary parking. Special offers and benefits vary throughout the year.

Sign in to your customer account to view your wallet and booking history. Your balance also appears during the online booking process when you are signed in.

Sign in before booking to see your available balance and the option to use it. If you book directly with the hotel, provide your name and the email address linked to your account.

Rewards can be used on eligible dates. Some periods or availability may be excluded; in that case, the rewards option is greyed out during the online booking process.

Your full balance is used, up to the cost of the stay. You cannot choose to use only part of it. If your balance exceeds the cost of the stay, the remainder is kept in a new rewards wallet.

You can use your rewards at properties participating in the Nehô4you programme, subject to eligible dates and availability. Eligibility is shown when you book.

Your rewards wallet has no expiry date. Once your rewards have been confirmed after payment for your stay, you can use them for a future eligible stay, regardless of the time between stays, in accordance with the programme’s terms and conditions.

Check that you booked directly, that your spending was eligible and that your stay has been paid for. Eligible spending covers accommodation and breakfast, under the programme’s terms and conditions.

If the rewards are still missing seven days after departure, you can request an adjustment within six months by emailing [email protected] with your stay details and a copy of the paid hotel invoice issued in your name.

No. Your rewards wallet is personal and cannot be transferred to another person, even in part.

Invite a friend from the Referral tab in your customer account. They must create their first account using the link in the invitation email. Their €30 voucher is issued the following day and can be used for their first booking.

After they complete their stay, you receive a €30 voucher too. You only need a customer account to refer a friend; loyalty membership is not required.

You only need a customer account to refer someone. Your friend must be creating an account on our website for the first time, using your invitation link. Only one account and one email address are allowed per person.

You do not need to join the loyalty programme to take part.

There is no limit. Your voucher increases by €30 for each referred friend who completes their stay. The amounts accumulate on your voucher until you use it.

Referral vouchers are valid for 12 months. Your friend’s voucher can only be used once, on their first booking. Your voucher is valid for 12 months from the date it is issued, after your friend’s departure.

Use your voucher for a booking on neho4you.com before it expires. You can find it in your customer account.

If your voucher as the referrer exceeds the cost of the booked stay, the required amount is deducted and a new voucher is issued for the remaining balance. Your friend’s voucher is reserved for their first booking. Vouchers are personal and cannot be transferred or exchanged for cash.

The amount used is credited back after cancellation. You can use it for another booking as long as the voucher is still valid.

Check your customer account and emails. Your friend’s voucher is issued the day after they create their account through your invitation link; your voucher is issued after their departure.

If you need help, contact [email protected].